Rest assured, we never store your credit card information for security purposes. All transactions are handled through Shopify Payments, utilizing their advanced secure server and encryption technology, surpassing industry standards for security.

You can choose from the following payment methods:

• AfterPay (Australia Only)
• Apple Pay
• Google Pay
• Shop Pay
• Union Pay
• JCB
• Visa
• Mastercard
• American Express

After selecting your payment method and confirming checkout, your payment will be processed immediately. Additionally, you'll receive an order confirmation email to confirm that we've received your order and that payment has been successfully deducted.

Yes, we do! Our network is growing, and we’re always adding more locations.

• Locate your nearest stockist here
• Apply to stock Upstage World here

At this time, we only ship within Australia and New Zealand. We hope to expand our shipping options in the future.

For Australian and New Zealand customers, local GST rates are included in the price.

All customers fees and duties are payable by New Zealand customers upon delivery.

If you identify an error in your order, kindly contact us immediately. Although we will endeavour to accommodate your request, please be advised that we cannot guarantee interception of your order. Once your order has been dispatched, modifications are not feasible. In such instances, please adhere to our return instructions upon receipt of your order.

After selecting your payment method and confirming checkout, your payment will be processed immediately. Additionally, you'll receive an order confirmation email to confirm that we've received your order and that payment has been successfully deducted.

The usual wait time is 2-4 weeks. However, due to possible shipping issues the wait time may be prolonged.

Yes! Pre orders are treated the same as normal orders so follow the return instructions in the returns portal.

For Australian orders, if you spend over $120 AUD we offer free standard shipping!

For New Zealand orders, if you spend over $200 NZD we offer free standard shipping!

Otherwise you can select standard and express shipping rates depending on your region.

For Australian customers, we offer a refund for full priced items provided they are in their original condition, with all tags intact, unwashed, and unworn.

We're happy to offer a one-time exchange for full priced items. Currently you're able to exchange for the same item in another size if the goods are returned in original condition within 14 days.

To qualify for a return, items must be received by Upstage within 14 days of delivery.